FareFynder
Privacy Policy
This Privacy Policy describes how FareFynder (“we”, “us”, or “our”) collects, uses, and shares information when you use the FareFynder mobile application and our website at www.farefynder.com (together, the “Service”). By using the Service, you agree to this policy.
This is an interim policy intended for App Store compliance. We may update it as the product evolves or after legal review. Material changes will be reflected by updating the effective date above.
Information we collect
- Account information — such as email address and profile details you provide when you create or manage an account.
- Usage and app data — such as features you use, preferences, favourites, and general interaction with the app to operate and improve the Service.
- Location information — if you grant permission, we may use location data to show relevant fare opportunities near you. Location is used only while the app has the permissions you have enabled. You can change this in iOS Settings.
- Subscription status — we receive information from Apple about whether you have an active in-app subscription (not your full payment card details).
- Support communications — messages you send to support@farefynder.com.
- Device and technical data — such as device type, OS version, app version, and diagnostic logs when needed to fix issues.
How we use information
We use information to:
- Provide, maintain, and improve the Service;
- Personalise fare discovery and saved preferences;
- Process and support subscriptions through the App Store;
- Respond to support requests and communicate with you;
- Monitor performance, security, and abuse prevention;
- Comply with legal obligations.
How we share information
We do not sell your personal information. We may share information:
- With service providers who help us host, analyse, or operate the Service (under contractual confidentiality obligations);
- With Apple as part of in-app purchase and subscription processing;
- When required by law or to protect rights, safety, and security;
- In connection with a business transfer (e.g. merger or acquisition), subject to this policy.
Data retention
We keep information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When you request deletion, we will delete or anonymise personal data unless we must retain it by law.
Your choices and rights
- Access, correct, or delete your data by contacting support@farefynder.com.
- Control location and notifications in your iPhone Settings for FareFynder.
- Manage marketing emails (if we send them) via unsubscribe links or by contacting us.
Depending on where you live, you may have additional rights under local privacy laws. We will honour applicable requests where required.
Children
The Service is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. Contact us if you believe a child has provided data to us.
Security
We use reasonable technical and organisational measures to protect information. No method of transmission or storage is completely secure.
International users
If you use the Service from outside Australia, your information may be processed in countries where we or our providers operate. Those countries may have different data protection laws than your own.
Third-party links
The Service may link to third-party sites or services. Their privacy practices are governed by their own policies, not this one.
Contact us
Questions about this Privacy Policy: support@farefynder.com